Is anybody listening at Xoom?

I am a customer who needs the option of sending $25 instead of $50 minimum to the Phils. I am sure there are many more like me who need to send smaller amounts of money, and NOT for commercial purposes. After all many there don't even make $50 per week, if they have work at all. So $25 can represent a huge amount of extra assistance for many, like my family.

This all stared because i needed to send $25 for a medical emergency situation, as I have done at least 20 times before in the past year. A family member needs medicine. $25 will be enough for now, and I don't have $50 to spare right now

I just lost 3 emails and my first attempt to post here due to errors in your system. Overall my experience with your customer service department, and trying to get some simple answers has been nothing short of a nightmare

Ive spent now about 5 hours on this, and i am very upset!! one more attempt, and that is it!
I also spoke with 2 CS associated and one supervisor, and none of them could tell me where to get more informatioon or answers. Why don't they know about this Blog site and the information you provide here???

Here is what i finally sent to customer service:

I would like a response from someone in MANAGEMENT from your sales or marketing department. I want proof that someone in management is ACTUALLY LISTENING TO YOUR CUSTOMERS, before you ruin a good company with more "apparently stupid" decisions.

If you don’t listen to your customers, you will make WESTERN UNION and other competitors very happy.

I am now sending "your transaction" via WESTERN UNION, because they will still accept $25. It costs me more per transaction, but I have no choice.

Now you have a choice: You can forward this on to management, so they can get some feedback, or you can throw it in the trash, and SAY GOODBYE TO A FORMERLY LOYAL CUSTOMER (65 transactions last year)

I don’t want to do business with a company who TREATS CUSTOMERS SO POORLY: Due to a "business decision" you can't....WHAT decision, WHY was it made, and HOW DOES IT IMPROVE YOUR COMPANY? As a retired business person, myself, I just want to know, Is that too much to ask? I hate to see another good company lose business because someone in management chooses not to listen to customer feedback. HOW ELSE CAN YOU KNOW THE EFFECTS OF YOUR DECISIONS?
If it is because of new taxes, fees, government regulations, etc, that is understandable. I just believe that your customers deserve the right to know why you are choosing to disrupt our relationship with you.

So if your business will go down due to this change, you will blame the "little people" in the Philippines, for poor service, and end up firing your loyal employees too, just to COVER UP YOUR IRRESPONSIBLE ATTITUDE TOWARDS CUSTOMER FEEDBACK.

PROVE ME WRONG! I have spent over 4 hours on this issue so far, because I CARE! And I'm amazed that you have made it impossible to reach the ear of your decision makers. I will not spend any more time on this.

So please do the right thing and come up with a better way to discourage commercial transactions, if that is your need, that will also NOT HURT YOUR "CORE CUSTOMER BASE" that you seem to be so concerned about: Prove your concern, and don't just settle for an easy solution to your problems at our expense.

Why not just raise fees for commercial transactions? Or how about adding an annoying amount of red tape, confirmations, website errors, and meaningless conversations with your staff as a means of discouraging such business. (Ask your customer service team how they manage to do that so well, if you need help!!!)I